Information We Collect

When you reach out to us or place an order, we collect specific information to fulfill your requests and improve our services. Here's what we typically gather:

• Your name and contact details (email address, phone number)
• Delivery addresses for flower arrangements
• Payment information processed through secure channels
• Preferences about flower types, colors, and occasions
• Communication history to provide better service

Our website also collects technical data automatically. This includes your IP address, browser type, and pages you visit. We use this information to understand how people use our site and where we can make improvements.

How We Use Your Information

Your data serves practical purposes. We don't collect information just to have it sitting in a database somewhere.

Service Delivery

We use your contact and delivery information to complete orders, send confirmations, and coordinate delivery times. If there's an issue with your order, we'll reach out using the contact details you provided.

Communication

With your permission, we'll send occasional updates about seasonal collections or special occasions. You can opt out of these messages anytime through the unsubscribe link included in every email.

Service Improvement

We analyze usage patterns to understand what works and what doesn't on our website. This helps us create a better experience for everyone who visits.

Data Protection Measures

Security isn't just a checkbox for us. We implement multiple layers of protection to keep your information safe from unauthorized access.

• Encrypted connections (SSL/TLS) for all data transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Staff training on data protection practices
• Payment processing through certified secure gateways

Your Rights Under Azerbaijan Law

Azerbaijan's data protection regulations give you specific rights regarding your personal information. Here's what you can request:

Access and Correction

You can request a copy of the personal data we hold about you. If something's incorrect or outdated, let us know and we'll update it promptly.

Data Deletion

You have the right to request deletion of your personal information, except where we're required by law to retain certain records for tax or business purposes.

Processing Restrictions

If you believe your data is inaccurate or you object to how we're using it, you can request that we limit processing while we resolve the issue.

Data Portability

You can ask for your data in a commonly used format to transfer to another service provider if you choose.

Information Sharing

We don't sell your personal information to third parties. That's not our business model, and it never will be.

We do share necessary information with:

• Delivery partners to fulfill orders
• Payment processors to complete transactions
• Cloud service providers who host our systems
• Legal authorities when required by Azerbaijan law

All third parties we work with are contractually obligated to protect your data and use it only for the specific purposes we've authorized.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy or as required by Azerbaijan tax and business regulations.

Order information is typically retained for seven years to comply with accounting requirements. Marketing preferences are kept until you unsubscribe. Website analytics data is anonymized after 26 months.

When we no longer need your data, we securely delete or anonymize it so it can't be traced back to you.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how you use our site. Some cookies are essential for the site to function properly. Others help us improve your experience.

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our website works for you.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from children under 16. If you're a parent and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The date at the top of this page shows when we last updated the policy. We encourage you to review it occasionally to stay informed about how we protect your information.